Legal
Refund Policy
Last updated: August 3, 2026. Because every piece is custom-made, we handle refunds and revisions a little differently than off-the-shelf products.
This page is maintained by Moments2Art to answer common questions about our service. It is not legal advice; please review it with a qualified attorney if you need formal legal counsel.
1. Our promise
We want you to love your artwork. Every order includes free revisions before final delivery, and we will work with you to make sure the finished piece matches your vision.
2. Digital downloads
Digital files are delivered after you approve your proof. Once a digital file has been approved and delivered, we cannot offer a refund because the custom work is complete. If you are not happy with the proof, please request revisions before approving it. If we are unable to deliver the style or product you ordered, we will refund your payment.
3. Physical prints and canvases
If your physical artwork arrives damaged, defective, or different from what you ordered, please email us within 7 days of delivery with a photo of the item and packaging. We will review the issue and, at our discretion, offer a replacement or a refund. We do not accept returns of physical artwork that was correctly produced and delivered unless there is a defect covered by this policy.
4. Lost shipments
If your tracking information shows the package has not been delivered within a reasonable time after the estimated delivery window, please contact us. We will work with the carrier to locate the package and, if it is confirmed lost, send a replacement or issue a refund.
5. Cancellations before work begins
You may cancel an order for a full refund if you contact us before work has started on your proof. Once an artist has begun creating your proof, we may deduct a cancellation fee to cover time already invested. Cancellations are not possible after you approve a digital proof or after a physical item has been printed.
6. Gift cards and store credits
Gift cards and store credits are non-refundable and may not be redeemed for cash unless required by law.
7. How to request a refund or revision
Email us at hello@moments2art.com with your order number and a description of the issue. Approved refunds are issued to the original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.
8. Exceptions
We reserve the right to refuse refunds or replacements when the issue results from an inaccurate shipping address provided by the customer, normal colour variation between screen and print, or dissatisfaction after the proof was approved and production began.
9. Changes to this policy
We may update this Refund Policy from time to time. The latest version will always be posted on this page with the updated “Last updated” date.
10. Contact us
Questions about refunds, revisions or cancellations? Email us at hello@moments2art.com.
Questions about this page?
Email us at hello@moments2art.com and we’ll be happy to help.